Impact Licensing – Service Update
Throughout today (Dec 2nd), our licensing service provider, Nalpeiron, experienced several outages caused by issues at their hosting provider, Azure. Nalpeiron has confirmed that full service has now been restored, they do not expect further disruption, and they are implementing additional safeguards to mitigate similar issues in the future.

The Impact Browsing Service was unable to process this request

PROBLEM: The Impact Browsing Service was unable to process this request


.../ImpactRESTful/ImpactBrowsingService.svc/users/user@domain+com -> User is not authorized for access.




User is receiving them when going into the Browser and when trying to do a project number query on Enterprise.




SOLUTION: 

This can be caused by LDAP issues, like if you find a difference in the U_LOG_NAME value between CENTRAL and his LOCAL db, issues will occur. 


For example, if a user is johnsmith@abc.com  in his LOCAL db andjohnsmith@ad.abc.com  in CENTRAL.

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