Impact Licensing – Service Update
Throughout today (Dec 2nd), our licensing service provider, Nalpeiron, experienced several outages caused by issues at their hosting provider, Azure. Nalpeiron has confirmed that full service has now been restored, they do not expect further disruption, and they are implementing additional safeguards to mitigate similar issues in the future.

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Troubleshooting

There was no endpoint listening at http://xxxxxx.com:8021/DiagnosticService that could accept the message

Modified on: Wed, 8 Feb, 2023 at 8:44 PM

PROBLEM:

There was no endpoint listening at http://xxxxxx.com:8021/DiagnosticService that could accept the message.

SOLUTION:

Check the ports and make sure they are correct.
Make sure there is not a conflict with the port number

In this case, try changing the port number from 8021 to 8001

Add TCP port inbound firewall rules for ports 8000-8012 to Central and site database hosts

PROBLEM:

There was no endpoint listening at http://xxxxxx.com:8021/DiagnosticService that could accept the message.

In this case, try changing the port number from 8021 to 8001

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